Must have at least 5 years experience managing ALL aspects of HVAC. The Service Manager is responsible for managing and supervising all aspects of our
service operations, as well as sales and business development.
Leading and supervising a team of technicians who install, repair, and maintain heating and air conditioning systems in residences and commercial buildings.
Hire and properly train new employees and provide continuing education opportunities to technicians.
Assist with scheduling appointments, dispatching service technicians, and go on service calls as necessary.
You should have a strong mechanical and installation understanding of the tools and equipment that technicians use.
Maintain contact with existing customers to ensure customer satisfaction.
Oversee departmental performance in order to meet profit goals.
Actively pursue new HVAC Service Customers.
Conduct service meetings, performance reviews, and strategic planning.
Prepare written proposals for repairs, replacements, and service contracts.
At least 5 years work experience in all aspects of HVAC
Strong Organizational and Time Management skills
Strong Oral and Written Communication skills
Good Customer Service skills
Thorough understanding of cost structure, pricing strategies, and profit/loss
Good Computer Skills-MS Word, Excel, TMS-Team Management System (preferred but not required)
Must have valid Driver's License and clean driving record.
Must be able to pass a background check and drug test.
Install, maintain and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems.
Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
Be available to work night or weekends, on a rotating basis, to service emergency needs of our customers.
Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
Maintain proper stock, parts, tools and safety equipment in the vehicle.
Maintain and submit monthly mileage log forms.
Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit car payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations, and explain fully yo customer what the issue is and what is need to correct.
Participate in company provided training opportunities on latest industry technologies.
Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).
Five to seven years experience in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues.
Good analytical skills and attention to detail with ability to read and interpret blueprints, plans and manuals.
Excellent customer service skills with desire to exceed customer expectations.
Ability to work independently in a timely manner, making sure job is done correctly the first time.
Well groomed, neat appearance.
Valid driver's license and clean driving record.
Valid social security number.
Must be able to pass drug test(s) as required by company.
Lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work
from heights, work in small crawl spaces.
Observe all company procedures and safety rules.
Maintain accurate time records and send to payroll when required.
Work as part of our team to ensure customer satisfaction.