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What Do You Include in Your Routine Maintenance Agreement for Commercial Clients?

As a business owner, it's important to offer service agreements that are specific to your customers' needs. And, service agreements that are in line with what your competitors are offering, and then some.

General Recommended Routine Commercial Service Agreement Inclusions

  • Customer courtesy call reminders to schedule inspections
  • Priority service for emergency calls, meaning if your customer has a service contract and they have an emergency, they will be given priority over all other emergency calls
  • Repair, parts and service discounts
  • A satisfaction guarantee
  • Transferrable agreements
  • Extended warranties where applicable
  • A referral program

 

Routine HVAC Maintenance Agreement Recommendations

Your HVAC routine maintenance agreement should include two comprehensive inspections per year including a visual inspection and an inspection of all mechanical parts. It should also include two tune-ups per year and a routine maintenance service that covers the cleaning of all belts, fans, and blowers. Additionally, you should include the fine tuning of the entire system so it runs at its peak performance at all times

Routine Electrical Maintenance Agreement Recommendations

With an electrical routine maintenance agreement, you should include one annual complete system inspection including the main breaker panel, all GFI's, receptacles and switches, etc.

Routine Plumbing Maintenance Agreement Recommendations

Your plumbing maintenance agreement should include a yearly plumbing system inspection and routine maintenance. Both of which should include visual inspections and the testing of all plumbing components for leaks, as well as the shut-off valves, gas lines and a sump pump flush/clean out and a proper function test.

The Bottom Line

The quality of your routine commercial maintenance agreements could have a direct impact on your brand and your brand's reputation in the industry. Therefore, it's important that you try to cover as many functions as possible in each agreement to encourage repeat business and positive word of mouth exposure.

If you would like more information, please contact Morelli Heating & Air Conditioning, Inc. We would love to show you just how easy offering a routine commercial maintenance agreement can be. Simply contact us and we will take the time to answer all your questions.

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